Privacy Policy

The Language Lab

1. Introduction

The Language Lab (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website (www.thelanguagelab.co.nz) or engage with our services.

2. Information We Collect

We may collect the following types of personal information:

  • Name and contact details (e.g. email address, phone number)

  • Information provided through contact forms or enquiries

  • Child-related information necessary for providing speech and language therapy services (with parental/guardian consent)

  • Website usage data (e.g. IP address, browser type, pages visited)

3. How We Use Your Information

We collect and use your information to:

  • Respond to enquiries and communicate with you

  • Provide speech and language therapy services

  • Improve our website and services

  • Send updates or relevant information (only if you have opted in)

  • Comply with legal obligations

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Trusted service providers who assist in operating our website or services

  • Other professionals involved in your child’s care (only with your consent)

  • Authorities where required by law

5. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Information may be stored electronically or in secure physical files.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience. These tools collect non-identifiable information about how visitors use the site.

You can choose to disable cookies through your browser settings.

7. Access and Correction

You have the right to access and request correction of any personal information we hold about you, in accordance with the Privacy Act 2020.

To request access or correction, please contact us using the details below.

8. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

The Language Lab
Email: hello@thelanguagelab.co.nz